Submit a request – Interrail Knowledge Base

Please use the forms below to submit your query to us. For any issue you experience, whether it is related to your Pass, reservation, or trip, please still use the Issues form.

Your email address

Subject

First name

Last name

Date of birth

Country of residence

Have you already bought a Pass for yourself?

Is your Pass mobile or paper?

Pass number (e.g. AB12C3)

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

Where did you buy your Pass from?

Order Number

Your Interrail order number (IN12345678) can be found in the purchase confirmation e-mail

I agree with Interrail's Privacy Policy (see below):

https://www.eurail.com/en/terms-conditions/privacy-and-cookie-statement // https://www.interrail.com/en/terms-conditions/privacy-and-cookie-statement (right-click to open in new tab/window)

I understand the requirements to submit this form and agree to the conditions specified in the link below.

https://eurail.zendesk.com/hc/en-001/articles/16793826250653-Travelling-with-reduced-mobility

Please enter the details of your request.

A member of our support staff will respond as soon as possible.

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