Please fill in first and last name (as shown on passport)
Your Interrail/Eurail order number (IN12345678/EU12345678) can be found in the purchase confirmation e-mail
You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).
Customers who bought their Pass directly from Interrail BV will be refunded to the account used during purchase.
If your claim is eligible for reimbursement, the payment will be made using the information provided below. Please ensure that any provided information is correct; any errors remain the responsibility of the requestor.
Extra costs: unplanned bus or train tickets, hotel fee, unused reservation
Please enter the total amount of extra costs, which must match the receipts attached to your request.
For non-EU accounts only
If your travel disruption happened today, please wait until tomorrow to submit your claim.
Please provide screenshots of My Pass and My Trip for the affected day, as well as proof of delay/cancellation (when possible).
Please upload the receipts for the extra costs as well as screenshots of My Pass and My Trip for the affected day.
A member of our support staff will respond as soon as possible.