You should receive your order confirmation e-mail within 30 minutes after a successful payment.
If you have not received your order confirmation e-mail, please check the following:
- Check your spam or junk mail folders for the e-mail
- Check if your mailbox is not full
- Log in to your account and check if you can resend your order confirmation e-mail
- Check if you have been debited
Did you buy your Passes during a promotion?
- If promotional Passes have been added to your cart but payment was not completed by the time the promotion ends, your cart will be cleared, or the Passes in the cart will revert to the normal price
Please contact us if you need assistance.