We recently had a promotion that ran from 10:00 CET (Central European Time) on the 24th of September 2026 to the 30th of September 2026 (full day). Additionally, to account for time zone differences, purchasing remained available until the 1st of October 2026 at 10:00 CET (which is 10 am in the morning in Central Europe) as per the Promo Terms & Conditions.
The offer was a 50% discount on 1-, 2-, and 3-month Continuous Interrail Global Passes, and a 15% discount on all other standard Interrail Global Passes and all One Country Passes (Plus Passes and Erasmus+ Passes were excluded, as they are not standard products).
Please note, the end date and time were clearly indicated on the website with a countdown banner and in all info blocks:
Additionally, we monitored our systems, and had no downtime or problems during this period.
FAQ’s:
Q: Are the promotional Passes refundable/exchangeable?
A: Please note, the Interrail Standard Refund and Exchange Policy does not apply to these Passes.
Instead, these Promo Passes are only refundable/exchangeable within 7 days of purchase, if inactivated. Afterwards, they are non-refundable and non-exchangeable. Specifically, the following conditions apply:
- These Promo Passes have a 7-day cooling-off period, which means they are fully refundable within 7 days (168 hours) from the moment of purchase, if inactivated.
- The 7 days are calculated from the date and time the Pass was purchased, for example: if the Pass was bought on the 24th of September 2026 at 15:00 (CET), you have until the 1st of October 2026 at 15:00 (CET) to request a refund.
- After 7 days (168 hours) of purchase have passed, the Promo Passes are non-refundable and non-exchangeable, even if inactivated.
- Due to the refund restriction on these Promo Passes, the Refund Protection upgrade was not available for these Passes.
You can find the specific Promo Terms and Conditions on this page.
Please note that the above refund restriction was mentioned during checkout, and that to purchase a One Brand Promo Pass it was required to acknowledge and accept it via a checkbox. If this checkbox was not manually ticked, it was not possible to continue the purchase:
If the checkbox was not checked, continuing with the payment was not possible:
Q: Can I already activate and use my Promo Pass?
A: Yes! These Promo Passes had no travel restrictions. Like standard Passes, they can be activated at any time within 11 months of the purchase date.
For example, if you purchased your Pass on September 24th (2026), you can activate it until and including August 24th (2027). The confirmation email we sent after you placed your order states the exact final possible activation date for your Pass.
Once you activate your Pass, it will be valid for a selected number of travel days within 1, 2, or 3 months from the chosen start date, depending on the Pass type and validity that you choose. Please check out this other FAQ for more information on the validity period.
Q: I missed the promotion, can I receive the same discount after the promotion ended?
A: Unfortunately, we cannot apply the discount to Passes after the promo ended.
However, if you encountered any technical issues before the Promo ended, please contact the Customer Service team to investigate your situation. You can reach out using this contact form, and please make sure to include any relevant images of the issue you encountered, as well as the date and time of the incident.
Q: How will I know if I bought a promo Pass?
A: As shown above, we added a notification on the checkout page to inform you that the Pass is promotional and that it had a refund restriction. If you accepted this condition and completed your purchase, you have a Promo Pass.
Additionally, it is mentioned on your payment confirmation if you have a Promo Pass, and you’ll also notice you cannot request a refund for it after 7 days of purchase.