To make sure the App runs smoothly and that you can activate your mobile Pass and generate QR codes, we recommend checking the following:
- Please make sure your device is set to the Gregorian calendar type - this is the only calendar type our App is compatible with.
- Please make sure the screen resolution is set to 100% (any bigger may distort the icons and overall views)
- While travelling in Europe, please set the time zone of your device to 'automatic'
- Please disable any auto translate function as this may interfere with some functions. The App language can be set to English, German, Italian, French and Spanish (to be done on your device settings menu).
- Wi-Fi connection - although the Wi-Fi signal may be strong, the connection may be bad. The connection needs to be at least 3 bars or higher.
- We highly recommend you enable the service notifications on the App settings screen. This way we can send you urgent messages while you travel.
- Operating system requirements: the mobile Pass is supported on Apple devices iOS 16.0 and later and Android devices 6.0 and later.
If you experience problems, please enable the error logging function and send us your Device ID as well. Any screenshots or screen video recording is most helpful.
For information we need before contacting us, please click HERE
Please use this FORM to contact us.