You need to activate your Pass before your first journey to get your ticket for travel. To do this:
- Tap Confirm journey. The app will ask you to activate your Pass.
- Or tap Start activation on your Pass. You'll be asked to choose your start date
Then you’ll need to enter the last three characters of your passport or ID card number. Finally, tap Activate this Pass.
Once you’ve activated your Pass, you’re ready for your trip.
Good to know
- You can see the last possible date you can activate your Pass in the ‘Activate this Pass by’.
- Change of plans? You can change your start date until 23:59 (11.59 p.m.) the day before your first travel day, a day of travel using your Pass, when you can take as many trains as you like. To do this, tap your Pass, tap the three dot menu on the top right and select Deactivate Pass.
- Can't activate your Pass? Make sure your Pass is linked to a trip. To do this, go to the trip, tap the three dot menu and select Add a Pass.
Still need help? Contact us.