Mobile Pass Holders
If the details on your mobile Pass are incorrect or outdated, please contact our Customer Service team.
If your Pass has not been activated yet, we can update the information for you. We can help with:
- Adjusting your name (in case of typos or name changes due to marriage and other legal name changes)
- Adjusting your ID/passport information (in case of typos or ID/passport renewal)
- Adjusting your date of birth
- Changing your country of residence (only if the Pass is not activated yet)
If your Pass has been activated, we may not be able to make all adjustments. Still, contact us to see if we can help your case.
Paper Pass Holders
If the details on your paper Pass are incorrect or outdated, please contact our Customer Service team.
Generally, once you have purchased your Pass, you can no longer correct the information on it, as it is printed on the Pass.
However, if you just purchased your Pass and it has not been printed yet, we may be able to make adjustments (see what we can help with above, in the mobile Pass Holders section).
If your Pass has already been printed and you wish to correct the details, you will need to exchange your paper Pass by returning your current one and purchasing a new one. Please see our Refund Policy for more information.