Pass
Good to know before you go
- Travelling with reduced mobility
- I am sure I paid for my Passes before the Promo ended but now, I see my transaction has been reversed / I did not receive my confirmation e-mail. Can I still get the Passes at the discounted price?
- How will I know of any future promotions?
- I do not see Promo discount in my cart, why is this?
- I had Promo Passes in my cart and now they are gone, what happened?
- I purchased my Pass before the Promo, can you refund me the price difference?
Good to know while you travel
Mobile Pass
- 2FA Authentication in App
- Why can't I access my trip and pass via the app in my account?
- How to change your personal details via the Railplanner app
- How do I log in or log out from My Account in the Railplanner app?
- Can I create an Interrail/Eurail account via the Railplanner app?
- Can I request account deletion via Railplanner App?
Paper Pass
Pass Cancellation and Exchange
Interrail Pass for Erasmus+
- Erasmus+ - Can I travel outside of my exchange period?
- Erasmus+ - What are the refund and exchange conditions?
- Erasmus+ - Are reservations included?
- Erasmus+ - Can I travel in my own country?
- Erasmus+ - Which countries accept the Interrail Pass for Erasmus+?
- Erasmus+ - What financial support is available for Erasmus+?