Interrail Passes can only be refunded or exchanged if they have not been activated and the request is made within 11 months of purchase.
If your Pass is activated for a start date that has passed, or more than 11 months have passed since you purchased your Pass, it is unfortunately no longer eligible for a standard refund or exchange.
If your Pass is not activated or if it is activated for a start date that is still in the future, then you can request a refund by following these steps:
- Log in to your account and go to 'Pass Order Overview'.
- Select the order that contains the Pass you wish to request a refund for.
- Please provide a reason for your refund request.
- Click the button for a refund.
If you have any follow-up questions or encounter any issues, please do not hesitate to contact our customer service team.