Paper Pass Holders
That depends. You cannot change your start date if the day has already started or is in the past.
If your start date is still in the future and your Pass hasn't been printed yet (you'd receive an e-mail from us once it's printed), you might still be able to cancel your Pass with the wrong start date. You can do this in your Interrail account or by contacting us. After that, you can place a new order with the correct start date.
If your Pass has been printed already, you can no longer change the start date, as it is printed on the Pass. The only way to change the start date is by initiating an exchange procedure. To exchange your unused Pass, please follow the steps below:
1. Order a new Pass through our website.
2. Follow the return instructions provided in your account and send your old Pass back to us.
3. Please contact our order support team by email and make sure to include your old and new order numbers.
4. When we receive the unused Pass(es) back, we will process a 100% refund minus the exchange fee.
For more details, please see our Refund and Exchange Policy.
If you have any follow-up questions, please do not hesitate to contact our customer service team.