To get a refund for a paper reservation, you need to cancel it in your account and then send the paper tickets back to us. Most reservations can’t be refunded, so check the refund conditions for your train first.
How to get a standard refund
- Log in to your account, go to Reservations overview and select Refund tickets. You’ll see how much you’ll get back before you confirm.
- Once you’ve cancelled, send the paper tickets back to us at the address below. You’ll need to pay the postage yourself.
- We’ll process your refund once the tickets have arrived at our office.
Our address:
Interrail B.V.
P.O. Box 2338
3500 GH Utrecht
Netherlands
Pack your tickets carefully. Sending them with tracking means you can check when they’ve arrived.
Was your train cancelled or disrupted?
You might be able to get an exceptional refund. Before you cancel, check the refund amount: if it’s less than the full price, don’t cancel. Find out when you can get an exceptional refund
Problems with delivery?
If your paper tickets didn’t arrive, or were sent to the wrong address, contact us and we’ll look into it.