Now that you've purchased your Pass, you may have some questions about seat reservations and how to book them.
First of all, we generally recommend using a laptop or desktop computer when booking reservations, as it often provides the smoothest experience. Please note that reservations cannot be booked directly within the Rail Planner app. If you start the reservation process from the app, you will automatically be redirected to our website through your device's default browser.
The reservation process can be broken down into the following steps:
1. Go to our website and log in to your account. If you do not yet have an account, you will first need to create one.
2. Click on "Seat Reservations" and then select "Book Seats".
3. Enter your desired departure and arrival stations, as well as your preferred travel date and time, then click "Search".
4. Select the "Log in" option on the timetable to choose your Trip and Travellers.
5. Select the trip you will be travelling with, or create a new one if needed. Make sure that all travellers are added to the same trip if you wish to travel together and book reservations in the same order.
6. Once you have completed these steps, you will be able to view the available reservation options. Select the reservation you wish to purchase and add it to your cart.
7. You can continue searching for alternative connections or proceed directly to checkout. For a smoother experience, we do not recommend booking too many reservations at once.
8. Once you are done, click on the shopping cart icon at the top and proceed to review your selection. Double-check that all details are correct, then click "Checkout" to start the booking process.
9. Please carefully review your selection, and once you are ready, proceed to "Traveller details".
10. Fill in the required traveller details and proceed to review your order.
11. On the next step, you will need to review your selection and the details you have entered. After making sure everything is correct, please read the terms and conditions, accept them, and proceed to checkout.
12. Now select a payment method, and that’s it — your reservation tickets are confirmed!
After the payment, you should receive a confirmation email within 30 minutes. Please do not worry if you do not receive your tickets immediately after purchase, as it may take some time for the system to complete the booking, assign seats, retrieve the tickets, and send the confirmation to your email address.
If you have not received your ticket after one hour, please do not place another order. Instead, first log into your account and check whether your reservations and tickets appear in the Reservations Overview section. If nothing is visible there, please contact us, and we will assist you further.
If you receive an error message during checkout or encounter an issue with your ticket, please do not place another order. Contact us first, as in many cases, we are able to help resolve the issue or retrieve the ticket.
In case you are unsure about the dates of your trip, or if you initially added a train to your cart and then changed to a different one, please make sure to remove the original selection and ensure you are choosing the correct date and time. If you notice any mismatch before completing your purchase, please contact us.
It is also important to plan your trip in advance to avoid inconvenience, as some trains, such as Eurostar services, can become fully booked quickly!
If you have any questions or doubts, please feel free to contact us.
We hope you have an amazing trip!
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