The investigation has shown that the data involved includes names, dates of birth, gender, passport numbers, email addresses, phone numbers, physical addresses and/or countries of residence for some customers. Please note the specific categories of data involved can vary per customer, and that individual customers will be informed directly about which of their data was impacted where contact details are available.
As a standard procedure, if you purchased your Pass from Eurail B.V., we do not store bank or credit card information, nor do we keep a visual copy of your passport. For customers who received a Pass as part of the DiscoverEU programme, please refer to this statement.