Our investigation has shown that the impacted data includes names, dates of birth, gender, passport & ID numbers, email addresses, phone numbers, physical addresses and/or countries of residence for some customers. Not every impacted customer was affected in the same way, and the information involved differs from person to person. Where contact details were available to us, we have notified affected customers detailing the specific type(s) of their personal data affected by the incident.
As a standard procedure, if you purchased your Pass from Interrail B.V., we do not store bank or credit card information, nor do we keep a visual copy of your passport. For customers who received a Pass as part of the DiscoverEU programme, please refer to this statement