Preventing and mitigating negative consequences for you is our highest priority. As a precaution, we recommend staying alert to unexpected or suspicious phone calls, emails, or text messages asking you for personal information.
If in doubt, never share your information with someone who contacts you unsolicited, or claiming to work for Eurail.
As an extra precaution, we recommend updating the password you use to access your Rail Planner app.
The general recommendations in data breach cases are also to change passwords linked to your email address, social media, and banking, for example, and to pay particular attention to any unusual transactions in your bank account and report them to your bank immediately.
For additional tips, we advise you to consult this information page from the Data Protection Authority: https://autoriteitpersoonsgegevens.nl/en/themes/security/data-breaches/victim-of-a-data-breach-this-is-what-you-can-do