We recently had a promotion that started on the 10th of March 2026 at 10:00 CET and ended on the 31st of March 2026 at 10:00 CET (Central European Time, which is equal to 10 am in the morning). The offer was a 15% discount on almost all Passes (Plus Passes were excluded however).
Please note, the end date and time were clearly indicated on the website with a countdown banner and in all info blocks:
Additionally, we monitored our systems, and had no downtime or problems during this period.
FAQ’s:
Q: Are the promotional Passes refundable/exchangeable?
A: Please note, the Interrail/Eurail Standard Refund and Exchange Policy does not apply to these Passes.
Instead, these Promo Passes are only refundable/exchangeable within 7 days of purchase, if inactivated. Specifically, the following conditions apply:
- These Promo Passes have a 7-day cooling-off period, which means they are fully refundable within 7 days (168 hours) from the moment of purchase, if inactivated.
- The 7 days are calculated from the date and time the Pass was purchased for example: if the Pass was bought on the 31st of March 2026 at 15:00 (CET), you have until 7th of April 2026 at 15:00 (CET) to request a refund.
- After 7 days (168 hours) of purchase have passed, the Promo Passes are non-refundable and non-exchangeable, even if inactivated.
Also note, due to the refund restriction on these Promo Passes, the Refund Protection upgrade was not available for these Passes.
Please note that this refund restriction was mentioned during checkout, and that to purchase a Pass it was required to acknowledge and accept it via a checkbox. If this checkbox was not manually ticked, it was not possible to continue the purchase:
Q: Can I already activate and use my Promo Pass?
A: Yes! These Promo Passes did not have any travel restrictions. Like standard Passes, they can be activated anytime within 11 months of the purchase date.
For example, if you purchased your Pass on March 10th (2026), you can activate it until and including October February 10th (2027). The confirmation email we sent after you placed your order mentions the exact last possible activation date of your Pass.
Once you activate your Pass, it will be valid for a selected number of travel days within 1, 2, or 3 months from the chosen start date, depending on the Pass type and validity that you choose. Please check out this other FAQ for more information on the validity period.
Q: I missed the promotion, can I receive the same discount after the promotion ended?
A: Unfortunately, we cannot apply the discount to Passes after the promo ended.
However, if you encountered any technical issues before the Promo ended, please contact the Customer Service team to investigate your situation. You can reach out using this contact form, and please make sure to include any relevant images of the issue you encountered, as well as the date and time of the incident.
Q: How will I know if I bought a promo Pass?
A: We added a notification on the checkout page to inform you that the Pass is promotional and that it had a refund restriction. If you accepted this condition and completed your purchase, you have a Promo Pass. Additionally, it is mentioned on your payment confirmation if you have a Promo Pass, and you’ll also notice you cannot request a refund for it after 7 days of purchase.