Most of the details you enter at checkout can’t be changed once your reservation is booked. Check them carefully before you pay.
What details you’re asked for
At checkout, you’ll fill in two types of details:
- Traveller details: some train operators need these to verify your identity, so what you’re asked for depends on the train. For example, for Renfe trains in Spain, you might be asked for your ID document type and number, its expiry date and the issuing country. For Trenitalia trains, you might be asked for your country and city of birth. Select Save details once you’ve filled them in.
- Contact details: your phone number, your billing address and, if you’re booking paper tickets, your shipping address. Add your phone number with your country code, for example +31. That way, the train operator can contact you about delays or cancellations, and your local post office can reach you if you’re having paper tickets delivered.
Check your details before you pay
Before you go to payment, you’ll see an overview of everything you’ve entered. This is your last chance to make changes, so check that:
- names and document details match your ID exactly
- your phone number includes your country code
- your billing address is complete
- your shipping address is correct, if you’re booking paper tickets
If something isn’t right, you can still edit it at this point.
Wrong shipping address?
If you notice a mistake in your shipping address after booking, contact us as soon as possible. If your tickets haven’t been sent yet, we may be able to update the address. If they’ve already been sent, it might not be possible to send them again.