Travel Issues

Delays, Cancellations, Missed connections

• Travel disruptions
• Assistance during train delays or cancellations

Issues with Pass

• Rail Planner App – Editing journeys & Night trains
• The ticket inspector issued me a fine
• Lost , broken or stolen phone
• Why is it important to record your trip on Travel diary/Travel log (Mobile Pass)
• Why is it important to record your trip on Travel Diary/Travel Log (Paper Pass)
• Barcode scanning

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