Were you carrying your reservation (if the route required you to do so) along with your activated travel day and got fined? If you believe you have been wrongfully fined, please check the following information:
We kindly advise you to take the following steps:
- Gather information: Take notes of all relevant information from the specific journey and train where the fine was issued. This includes the date, time, train number, and any other relevant information that can help identify the incident accurately.
- Create evidence: Take screenshots of your ticket, fine, and reservation (if applicable). These screenshots will serve as evidence to support your query and provide a clear record of the situation.
- Contact us: Contact our customer service team as soon as possible to report the incident and find further assistance. You can access our Customer Service through the Help centre | Interrail in the "More" section of the app. Fill in the form with the requested details and submit it to initiate the process.