In the unfortunate event that the device containing your mobile Pass gets lost, stolen, or broken, there's no need to worry. One of our Customer Service agents can assist you with transferring the Pass to another device. They will need to unlink the Pass from the current device, and then you can redeem your Pass again on a new device. Please note that your previous Trips/journeys will be removed, as Trip data is stored directly on your device. You will need to recreate them on your new device.
If you're ready for us to unlink the Pass, please contact us via this form.