When you purchase a seat reservation through our website, the refund policy of the relevant Railway Company applies. Unfortunately, in most cases, reservation tickets are non-refundable, and no changes can be made after booking. However, there are some exceptions – we are happy to share that the following reservations can be changed:
- Domestic Italian trains: Frecciarossa, Frecciargento and Frecciabianca (see instructions below). Unfortunately, InterCity trains cannot be exchanged through us.
- EuroCity trains between Switzerland and Italy (managed by Trenitalia): Date and time can be changed, but the stations must remain the same.
- Certain TGVs (French trains): Date and time can be changed once, but the stations must remain the same. Please consult with our customer service or ticket office staff at a station.
- Eurostar reservations: Exchanges are possible via Eurostar’s "Manage your booking" page prior to departure. Please keep in mind that Eurostar Blue routes (travelling to or from London) will incur an additional change fee. For Eurostar Red routes (all other connections), changing your ticket is free.
- Domestic and International Spanish day trains (operated by Renfe): AVE, Euromed and ALVIA: date and time can be changed once, but the stations must remain the same. Please consult with our customer service or ticket office staff at a station.
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Domestic Spanish day trains (operated by iryo): date and time of travel may be changed. All change requests must be made at the Espacio Iryo at the train station.
If you wish to exchange your reservation, we advise you to contact our Customer Service team at least 48 hours before the scheduled departure of the train for further assistance. Please note that all reservation exchanges are subject to availability.
For the domestic Italian trains (except Intercity), you can process the exchange by yourself in your Reservations Overview. To do that, you can follow the steps below:
- You need to select the reservation that you want to change and click on the “change reservation” option.
- After that, confirm that you want to exchange the ticket and click on “Next”.
- You will see the option for choosing a new date and time< once done click on “Confirm”.
- A list of available times will be shared, select the one you prefer and click “Next”.
- The details of the previous and new order will appear, you must check before clicking on “Change reservation”. A new ticket will be created.
- A change confirmation message will appear once the process is done successfully. It might take a few minutes to receive confirmation and the new tickets attached to the overview.
If you still need some guidance or assistance, please contact us.