If your Trenitalia train was delayed, cancelled or affected by a strike, you can request an exceptional refund directly from Trenitalia. This page explains how.
Just want to cancel a reservation you no longer need? That’s a standard refund, and you request it in your account (see below).
Exceptional refunds: request them from Trenitalia
Fill out Trenitalia’s refund form. The form looks like this:
Trenitalia only handles these requests directly with the traveller, so we can’t submit the form for you.
Standard refunds: request them in your account
To cancel a Trenitalia reservation before your train leaves, go to Reservations overview in your account and select Refund tickets. A 20% cancellation fee applies, and the €2 booking fee isn’t refunded.
Some reservations can’t be refunded: regular InterCity reservations, and reservations that cost €10 or less.
Not sure which type of refund applies to you? Contact us.