All reservations purchased from Interrail B.V. from May 1st, 2023 for travel on Trenitalia are 80% refundable. You can request a refund via your reservations overview in your account as long as it is prior to departure.
If you purchased your reservations before May 1st, 2023, or you would like to request an exceptional refund in the case of delays, strikes, or cancelations, you can do so by filling out this form. The form should look like this:
We are not able to request refunds under the traveller’s name from this carrier due to their conditions and policy, therefore the communication has to be between the customer and the carrier directly.