Planning a trip involves careful considerations, and sometimes unexpected changes can occur. If you have paper reservations and need to change your plans or get a refund, it's important to understand the compensation process. We are happy to guide you through the necessary steps!
Cancelling the Reservation:
To initiate the refund process for paper reservations, it is necessary to cancel the reservation first. Access your reservation overview and follow the cancellation procedure outlined. It's crucial to note that most reservations are non-refundable, so it's important to review the refund policy associated with the specific ticket.
Sending Tickets Back for Standard Refund:
In case a refund is offered and cancelation is completed, an essential step is to send the paper tickets back to our office. The customer is responsible for covering the shipment fee. Carefully package the tickets and send them to the designated address provided. This step ensures that the physical tickets are properly accounted for and allows us to proceed with the refund process efficiently.
Address:
Interrail B.V.
P.O Box No: 2338
3500 GH Utrecht
Extraordinary Situations and Exceptional Refunds:
Sometimes, unexpected circumstances such as train cancellations, disruptions, or failed delivery may occur. If you believe your situation qualifies for an exceptional refund or you experience issues regarding paper ticket delivery, we advise contacting our customer service for further assistance. Our dedicated team will investigate the case and offer suitable solutions based on specific incidents.
Please remember to review the applicable refund policy for your specific reservation to understand the terms and conditions associated with refunds!