When booking reservations through our self-service, you may have noticed that certain reservations can only be issued in paper format and need to be delivered to you by post. Paper tickets are generally issued for routes in the following countries:
Domestic trains in Norway
Some examples of international routes:
Slovenia - Croatia
Austria - Slovenia
Austria - Croatia
Hungary - Slovenia
After you have entered your delivery details, our system will automatically calculate the expected delivery date based on your location. You can see an example below:
We usually manage to ship paper tickets so that they arrive by the estimated delivery date.
Ensuring you receive your paper ticket is an important part of preparing for your upcoming trip. However, in rare cases, there may be situations where the ticket does not arrive by the expected date. If this happens, we are here to assist you and provide the necessary guidance and solutions.
Tracking Your Shipment:
Once your order is shipped, you will receive a tracking code. Please make sure to use it to monitor the status of your shipment on your local postal service’s website.
If you have any doubts, tracking will help you stay informed about the current location and delivery progress of your paper ticket. In some cases, it will also display the estimated delivery time.
Contacting the Pick-Up Point:
If your package is held at a local pick-up point or post office, it is important to proactively contact them. Please reach out to the designated pick-up location mentioned in your tracking details and ask for an update on your shipment status.
They can provide information on the reason for the hold and advise whether it is possible to arrange another delivery attempt or collect the ticket in person.
Ensure Someone Is Available to Sign for the Package:
If you are still expecting delivery of your paper ticket, please make sure that someone is available to receive it. The delivery typically requires a signature upon receipt at your address.
If no one is present at the time of delivery, the package cannot be delivered and may be returned to the sender or held at the local post office.
Missed Delivery and Package Return:
In the unfortunate event that you miss the delivery and the ticket is returned to the sender, there may be limited options available for resolution.
At this point, it is important to cancel the reservation before the departure time of your trip. Refunds are subject to the carrier’s refund policy and may only be granted once the ticket has been returned to our office. Please note that most reservations are non-refundable.
In the majority of cases, reshipping the ticket is not possible due to extended delivery times and associated costs. Therefore, it is usually recommended to repurchase the seat reservation directly at the station.
If you encounter a critical situation where your paper ticket has experienced delivery issues or has been sent to the wrong address, please contact our Customer Service as soon as possible. Our team will review your case individually and investigate the situation further.