In case you face a situation like this, please make sure that pop-ups are not blocked in your current browser and refresh the page.
It may also happen that your login session has timed out, even if it still appears that you are logged in. In this case, please log out and log back in again. It can also be helpful to try using incognito mode or switching to a different browser.
If you are still unable to see your reservations, please contact us and provide the following information (including screenshots where possible):
- What browser are you using?
- Did you receive a reservation confirmation email, and can you include the reservation number (R202...)?
- What steps are you taking to reach the reservations overview page?
- What do you see when you reach the reservations overview page?
We hope this short guide is helpful. Please feel free to contact us if you have any further questions or doubts.