In most cases, you receive an automated email confirmation containing your invoice and downloadable PDF copies of your e-tickets shortly after payment has been confirmed.
When our website has a high volume of users at any given point in time, this process might be somewhat delayed. After payment has been confirmed, we recommend waiting up to 30 minutes to receive an email confirmation and for the e-tickets to be available in your account's reservations overview.
If you have not received your automated email confirmation and the e-tickets are not available via your reservations overview after 30 minutes, you are welcome to reach out to our team here.