Sometimes you may encounter an error while booking your reservations or completing the checkout process. This can happen for various reasons and may appear as different error messages, such as:
• "Sorry, the following seat reservations could not be booked."
• "Sorry, something went wrong."
For example:
In many cases, these issues can be resolved by following the steps below.
- Try a different browser or private browsing mode
Try completing your booking using a different web browser or an incognito/private browsing window.
- Clear your browser's cache and cookies
Cached data or stored cookies can sometimes interfere with the booking process. Clear your browser's cache and cookies before trying again.
After clearing your cache and cookies, log back into your account and try booking again.
- Try a different device
If the issue persists, try making your booking from another device, such as a different computer, tablet, or mobile phone. This often resolves temporary technical issues.
Still having trouble?
If you've tried the steps above and are still unable to complete your reservation booking, please contact our team. We'll be happy to investigate further.
In case your travel is soon, please use alternative booking methods to make a reservation. Simply visit the "How to Book Reservations per Country". On the same page, you'll also find detailed booking instructions for each of these alternative booking sites.