If your European Sleeper train was cancelled or disrupted, request your exceptional refund directly from European Sleeper. We can’t do this for you.
When this applies
This applies to reservations issued by European Sleeper. You’ll see the European Sleeper name and logo on your reservation ticket.
Paid with reservation credits from your Plus Pass? This doesn’t apply to you. Contact us instead, as refunds work differently for reservations booked with credits.
Before you request a refund
Check your refund amount in your account first:
- If you’ll get the full reservation price back, you can go ahead and cancel in your account. This is possible up to 30 days before departure.
- If you’ll get less than the full price, don’t cancel. Cancelling it yourself may stop European Sleeper from helping you or giving you a full refund.
How to request your refund
Email European Sleeper at service@europeansleeper.eu.
What to have ready
- your booking reference, shown on your reservation ticket
- the details of your journey, like the date and route
- proof of the cancellation or disruption, if you have it
What happens next
European Sleeper reviews your request and handles the refund directly with you.
Just want to cancel a reservation you no longer need? That’s a standard refund. Find out how to cancel your reservation and get a refund
Need help? Contact us.