If something outside your control stopped you from using your reservation, or you didn’t get what you booked, you might be able to get an exceptional refund. This can include situations where:
- your train was cancelled or affected by a strike
- your train was delayed by an hour or more
- you had a medical emergency
- you were moved to a lower class at the last minute
- you had to travel without a seat, for example in the aisle
- your carriage or seat was missing or unavailable
Check your refund amount before you cancel
When you start a cancellation in your account, you’ll see how much you’ll get back before you confirm.
- If you’ll get the full reservation price back, you can go ahead and cancel in your account.
- If you’ll get less than the full price, don’t cancel. A cancellation in your account means you accept the standard refund conditions, and you could lose the chance of a full refund.
Reservations issued by some train operators
For some train operators, you request an exceptional refund directly from them, not from us. Check your reservation ticket to see which train operator issued it.
Paid with reservation credits from your Plus Pass? This doesn’t apply to you. Contact us instead, as refunds work differently for reservations booked with credits.
- Deutsche Bahn (DB): claim your refund from DB with their passenger rights form. See how
- Trenitalia: request your refund from Trenitalia with their refund form. See how
- SNCF (if your ticket says “Bought via Interrail”): cancel in your account before your train leaves, or claim from SNCF after it has left. See how
- European Sleeper: request your refund from European Sleeper by email. See how
- OUIGO: change or cancel your booking for free on OUIGO’s booking page. See how
For all other reservations: contact us
Contact us, and we’ll look at your case and tell you what to do next. If your train was cancelled, include proof with your message, such as:
- a screenshot of the cancellation email from the train operator
- a photo of the departure board showing the cancellation
- a screenshot from the train operator’s website
Delayed by an hour or more?
If you train was cancelled and this caused a missed connection or anything that did not allow you to make use of your reservation, that is also an exceptional refund. Please follow the instructions above, depending on the train operator. If you also incurred a delay of at least one hour, you might also be entitled to delay compensation. Fill out our delay compensation form; if your request includes seat reservations, submit it within two months of your travel date.
Your train ran, but your plans changed?
That’s a standard refund. This also applies if you missed a train that ran as planned, for example because an earlier train was late. You can cancel your reservation yourself in your account under Reservations overview, by selecting Refund tickets. Your train operator’s refund conditions apply.